Departure and Check-in Service



Departure and Check-in Services
• Check-in desk opens 3 hours and closed 40 minutes before flight departure time
• Boarding gate opens 1.15 hours before flight departure time

International Flights

Royal First Class Check-in
• Drop off at Entrance No.1, PTC 4th floor
• Check-in at Royal First Class Check-in Lounge (Row A/B)
• Royal First Class passengers will be escorted by the staff member from curbside through all services.
• Other premium services provided are
   • Porter Service from curbside to Royal Orchid Premium Check-in
   • Fast Track Immigration • Royal First Lounge (Concourse D, Garden View)
   • Royal Orchid Spa Lounge (Concourse D, Airside View)
   • Royal Orchid Lounge (Concourse E, Airside View)

Royal Silk Class
• Drop off at Entrance No.1, PTC 4th floor
• Sit Down Check-in Service is provided (Row A/B)
• Other premium services :
   • Fast Track Immigration
   • Royal Silk Lounge (Concourse D, Garden View)
   • Royal Silk Lounge (Concourse C, Airside View)
   • Royal Orchid Lounge (Concourse E, Airside View)

Premium Economy / Economy / Royal Orchid Plus Gold / STAR Gold / Group
• Drop off at Entrance No.4/5, PTC 4th floor
• Check-in Row H/J. Kiosks are also available for check-in.
• Other premium services for STAR Gold customers :
   • Royal Silk Lounges (Concourse C, D)
   • Royal Orchid Lounge (Concourse E)


Domestic Flights

Royal Silk Class
• Drop of at Entrance No. 2, PTC 4th floor
• Check in at dedicated check-in desk in Row C
• Other premium services :
   • Royal Silk Domestic Lounge (Concourse A 2nd Floor , Garden View)

Premium Economy / Economy / Royal Orchid Plus Gold / STAR Gold / Group
• Drop off at Entrance No. 2, PTC 4th floor
• Check-in Row C. Kiosk and Internet Check-in are also available for domestic travel. The kiosks are located at Row C. The baggage drop-point for Kiosk and Internet Check-in are located at first check-in desk of each row.